Returns Policy

Can I Return A Product Ordered From Herbsjoy.com?
Yes! You can. Should you wish to return complete or a part of your order, you just need to let us know within 3 working days from the date of receiving your parcel/products.

You Can Do This Just by follow below given steps:

  1. Calling herbsjoy Customer Support number: (+91) 7065467370. (We work 10 am and 6.30 pm, Monday to Saturday. Except all Gazetted Holidays)
  2. Writing to us [email protected] does the return of Goods work?

This is very simple.

After herbsjoy.com validate your return request over phone/email authorizing the return of goods with our shipping address.

Return shipping charges will be borne by the purchaser.

Please Note, we should receive the return package within 10 days of us sending the authorization email.

Post receive of the package, it will undergo inspection. Once approved as an eligible return, we will issue refund or merchandise credit for the appropriate amount.

If however, the return is found not eligible for refund, we will courier the same package back to you.

In either scenario your return issue will be closed within 7 days of our receiving of the return package from you.

Note: Herbsjoy.com will make refund cheques only in the registered name of the customer.

Refund of liquid items is not accepted in any condition.

Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

Product should be unused and should be sent back along with original box, invoice and a copy of the return authorization email.

NO Refund will be made, for goods bought through special offers.

Cancellation Policy:
You may cancel an order within 24 hours of your purchase. You can do that by writing to us @[email protected]

The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.

If we receive a cancellation notice and the order has not been packaged / shipped by us, we shall cancel the order.

We will not be able to cancel orders that have already been processed and shipped out by us.

Herbsjoy.com will not be liable for any damages in transit when it is sent by the customer.

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